Trust Is Not What It Seems — and Fraudsters Are Counting on It
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Threat actors are increasingly bypassing traditional malware deployment to target help desks directly, politely asking for access aided by artificial intelligence technologies.
Why it matters
These techniques exploit human psychology and trust rather than technical vulnerabilities, presenting a major challenge for traditional perimeter defenses. Security teams must reinforce identity verification workflows and staff training.
What to do
- Strengthen identity verification procedures before granting access privileges.
- Train help desk personnel to identify social engineering and spoofing attempts.
- Implement strict authorization policies for handling permission reset requests.